Pippa Gagie

Pippa is an experienced board level executive with wide corporate experience in leadership and operational design mainly in the financial services sector.

An experienced board level executive, with a strong background in leadership and operational design.

She has successfully led large teams in the manufacturing and retail divisions of RBS NatWest. She headed up a significant department during changeover from NW to RBS systems and processes, sponsored integration and change projects, sat on several steering group committees and led other infrastructure and IT related projects.

Whilst heading up a significant department (c205 staff) her successes include.

Senior Business Sponsor and Steering Committee member for Transformation from NatWest to RBS systems and processes including integration planning, training and change management delivery to circa 1600 staff. Business sponsor and steering committee member responsible for successful re-location of NW Birmingham telephony centre to Greenock with absolutely no disruption to customer service! Successful roll out of ‘Group Desktop Infrastructure Programme’. Overall responsibility for designing, planning and implementing rollout of new IT infrastructure to 970 staff and managers including training and cultural acceptance of changes.

Personal

A graduate of Homerton College, Cambridge Graduate of Warwick Business School Operations Management Programme Graduate of Coach University (USA) Certified Trainer of NLP, Certified NLP Master Coach Member of IOD, ICF and ANLP Pippa lives in Warwick and Piedmont with her husband and teenage daughter and has a married son who lives and works in Geneva Her hobbies include travel, entertaining, walking, theatre, pretending to understand football and listening to her daughter and husband play drums

Career summary

2004 - Date

Populus Consulting Ltd Owner MD

Training, Coaching and Developing senior executives and business owners

2001 - 2004

Royal Bank of Scotland Department Head

Mortgage Operations (205 staff) Strategic responsibility for Customer Service Delivery, Staff Management and development, Quality, Cost and Operational Control and Change Management.

1997 - 2001

New York

Senior Management, Guaranteed Re-Entry Career Break Joined daughter’s school PTA. Appointed to parent representation on School Board. Initiated School Fund raising activities. Explored America!

1996 - 1997

NatWest Mortgage Services. Head of New Business

Overall responsibility for business units that processed mortgages from sale to completion. (324 staff). Mortgage Sanction Authority £5m